Hessington Heights’ service staff’s _______ towards the plight of the customer was obvious when instead of attending to the customer’s needs, they spent time speaking on their personal phones and gossiping.
OA: B. apathy; E. indifference
|Information||Spent time on their personal phones…|
|Structure Word||When instead of…|
|Plug In Word||Lack of concern|
|Lone ranger||Concern, calumny, reticence, impudence|