Hessington Heights’ service staff’s _______ towards the plight of the customer was obvious when instead of attending to the customer’s needs, they spent time speaking on their personal phones and gossiping.
| A. concern |
| B. apathy |
| C. calumny |
| D. reticence |
| E. indifference |
| F. impudence |
OA: B. apathy; E. indifference
Explanation:
SAS
| Subject | Service staff |
| Information | Spent time on their personal phones… |
| Structure Word | When instead of… |
| Negator | – |
| Plug In Word | Lack of concern |
| Answer | Apathy, indifference |
AOA
| Pair | Apathy, indifference |
| Lone ranger | Concern, calumny, reticence, impudence |